Refund and Returns Policy

Return Policy

At Capasee, we want you to be completely satisfied with your purchase. This Return Policy explains how to return products, request refunds, and handle shipping for your orders. Please read it carefully to ensure a smooth return process.

Table of Contents

1. Eligibility for Returns

Items must be returned within 7 days of delivery.
Products must be in their original condition and packaging.
Certain items may be non-returnable (e.g., personalized items, clearance sales).
Proof of purchase is required for all returns.

2. How to Request a Return

Contact our support team at Info@capasee.com with your order number and reason for return.
We will provide instructions and a Return Authorization Number (RAN) if applicable.
Pack the item securely to avoid damage during shipping.

3. Shipping Costs

Shipping costs for returning your item are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item if shipping is not tracked.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–7 business days.
Partial refunds may be applied if the item is not in its original condition.

5. Exchanges

Exchanges are possible for defective or incorrect items.
Shipping times for exchanges may vary depending on your location.
Contact us with your order details to initiate an exchange.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
Provide photos of the issue for faster processing.
We will either send a replacement or issue a refund, depending on availability.