Refund and Returns Policy

Table of Contents

Refund Policy

At Capasee Electro Medical Engineering, customer satisfaction is our top priority. This Refund Policy explains the circumstances under which refunds may be issued, the procedure to request a refund, and the timelines involved. Our goal is to ensure a clear, secure, and hassle-free experience for all customers purchasing products from capasee.com.

1. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

The product received is defective, damaged, or incorrect.
The issue is reported within 7 days of delivery.
The product is unused and in its original condition and packaging, where applicable.
Proof of purchase (invoice or order confirmation) is provided.

Refund eligibility may vary depending on the nature of the product and the extent of the issue.

2. How to Request a Refund

To initiate a refund request:

Contact our support team at Info@capasee.com.
Provide your order number, details of the issue, and any supporting documents or images.
Our team will review your request and guide you through the next steps.

Refund requests without sufficient documentation may be delayed or declined.

3. Inspection and Approval

Once the request is received, the product (if required) will be inspected by our technical team.
You will be notified whether your refund request is approved or rejected.
If approved, the refund will be processed according to the original payment method.

4. Refund Processing Time

Approved refunds are processed within 5–7 business days after confirmation.
The time for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

5. Partial Refunds

Partial refunds may be granted in cases where:

The product shows signs of use.
Accessories, manuals, or original packaging are missing.
The issue does not fully qualify for a complete refund.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, notify us within 48 hours of delivery.
Clear photographs or videos of the issue must be provided for faster resolution.
Depending on availability, we will arrange a replacement or issue a refund.